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Return Policy
NoraVale Home wants customers to be satisfied with their purchases. If you receive a damaged, defective, incorrect, or missing item, please contact us as soon as possible.
Return Eligibility
To request a return or refund, please contact us within a reasonable period after receiving your order. Items must be unused, in their original condition, and with the original packaging whenever applicable.
Damaged or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please email us with:
Order number
Email address used for purchase
Clear photos or videos of the issue
A brief description of the problem
Please contact us at:
Non-Returnable Situations
We may not accept returns or refunds for:
Items damaged by misuse or improper handling
Normal wear and tear
Items without sufficient proof of issue
Unauthorized returns
Incorrect address provided by the customer
Customer preference changes after shipment
Refunds
Once your request is reviewed and approved, a refund may be issued to the original payment method. Refund processing time depends on your bank or payment provider.
Please do not send any item back without contacting us first. Unauthorized returns may not be accepted.